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ILCO MAG Product Alert — Atlas Software
FAQs
Locks will not accept any guest, resident, staff, or emergency key cards created as of 8:00pm local time November 24, 2021. Note that once the original emergency key cards expire, emergency access to locks will require use of the mechanical key for locks equipped with a key override cylinder or the electrical override with the programming unit or Front Desk Unit (FDU).
No, the existing lock audit trail will no longer be accessible. We highly recommend customers conduct an audit of the current system and locks as of the date of the scheduled update or replacement and either download or print a backup copy of the audit report.
There is no charge for remotely updating your existing Atlas or FDU G4 systems performed digitally by dormakaba. Properties using a discontinued front desk system (FDC, FDU 780/G3); however, will incur costs associated with purchasing a new FDU G4 unit unless the replacement of these units is covered under your existing Gold or Platinum service plan agreement.
There is no charge for remotely updating your existing Atlas or FDU G4 systems performed digitally by dormakaba. Properties using a discontinued front desk system (FDC, FDU 780/G3); however, will incur costs associated with purchasing a new FDU G4 unit unless the replacement of these units is covered under your existing Gold or Platinum plan agreement.
The RFID upgrade program is part of dormakaba’s ongoing product modernization efforts following the discontinuation of magstripe technology as described in the campaign. The ILCO Magstripe lock system time measurement technology obsolescence we’re talking about is a separate issue if you are not able to take advantage of the RFID upgrade.
Updates require a step-by-step collaborative effort by dormakaba and customers.
The estimated duration to reprogram locks and recreate keycards depends on the size of your property. For additional information, please refer to our product End of Life page.
You can schedule your update or replacement online or by phone.
Email: dedicatedsupportLGS@amer.dormakaba.com
United States & Canada Phone: 1-800-896-2017
United Kingdom Phone: +44 845 287 0507